Service Basics and Benefits

What is CabGurgaon.com?

CabGurgaon.com is an online car rental booking portal which enable customer to book cab online. Our service enables customers to search for car rental options in terms of vehicle type, price points and then make an online reservation by making an advance payment.

 

What is a Radio Cabs and how is it different from a CabGurgaon.com car rental/car hire?

A taxi is typically a point to point service, or a pick and drop service. These can be hailed on the street or called for by using a telephone. A car rental on the other hand is hiring or renting a car for a certain number of hours/days. Typically, the options provided for the customer are 8 hours 80 km, 1 day and multiple days.

 

Why can't I use my local travel agent or favourite Radio Cabs?

We recommend that you use the airport taxi in case of a pick up or drop off from/to airport. However, please note that these taxis cannot be rented/hired by you on an hourly basis. If you require a car for making multiple visits and trips within the city, then it is recommended that you either contact your favorite travel agent for the booking or contact CabGurgaon.com.

 

Booking Related

How do I book on CabGurgaon.com?

You can either book online or call us at +91 9891886666 to book over phone.

 

How do I cancel my booking?

You can call us on +91 9891886666 for booking cancellation. Please read our Booking and Cancellation Policy for clarity on the same.

 

Can I book a cab from you without paying online?

Yes! You can give request and call us and we will book a cab for you on Phone!

 

Did I need to register on your site to book tickets?

No. You can use our service fully without the need to register. You just need to provide your details at the time of booking.

 

When will I receive the vehicle and driver details?

We will SMS the vehicle number and driver details 2 to 6 hours prior to your departure time. In case you do not receive the same, please call the customer care number +91 9891886666.

 

Pricing Related

How is the total fare/price calculated for a intercity car rental service?

Intercity car rental fares constitute of various components as below:

 

  1. Per KM Rate: This is base rate which will be charged on every KM travelled. The rate varies with car models and operators.
  2. Minimum KM charged per day: There is a minimum distance which will be charged for every day of usage. In case the actual travelled distance is higher, the later will be charged. Generally the minimum distance charged per day is 250 KM. Please consider the following example for clarity: If you are using the vehicle for 2 days the minimum we will charge you for is 2*250=500 Km, in case your actual usage for the two days (combined) is less (say 450 Km) we will still charge you for 500 Km and in case your usage is higher than 500, we will charge you for your actual KM used.
  3. Daily Driver allowances: For intercity travel customers need to pay driver night allowances. The allowance amount varies with type of car and it is applicable from IST 22:00 to 05:00.
  4. Toll, parking and state taxes: These will be charged on actual at the end of the journey. You need to settle this with the driver in return for the relevant receipts. You can always call us at our helpline in case of any discrepancy.
  5. Definition of a day: Day is defined as 12 midnight to next day 12 midnight for all the calculation purposes.

 

How is the total fare/price calculated for a local car rental service?

Local car rental fares constitute of various components as below

 

  1. Base fare: This is base rate which will be charged. The base fares are generally available as 8 hour 80 KM packages.
  2. Additional KM charges: In case the actual travel is more than the KM mentioned in the base package, additional amount per additional KM need to be paid.
  3. Additional hour charges: In case the actual hours are more than the usage hour mentioned in the base package, additional amount per additional hour need to paid.
  4. Toll and Parking charges: These will be charged on actual at the end of the journey. You need to settle this with the driver in return for the relevant receipts.

Payment-Related

I don't have a Credit/Debit card. I don't have Net Banking as well. Can I still book a cab?

Yes, you can. You can call us and book a cab as per your choice over the phone: +91 989188666.

 

What all payment options I have online?

The different payment options are

 

  1. Credit card
  2. Debit card
  3. Internet banking (Internet enabled online bank account)
  4. Cash-on-delivery

 

Is the online payment secure?

Yes, the online payment done on CabGurgaon.com is completely safe and secure. We have tied up with CCAvenue (India's leading online payment gateway) which uses Verisign certified security infrastucture to ensure that your online payment is completely safe. As a company policy we don't store any card detail.

 

How do I get a refund?

In case of a no show by the driver/operator, we would require you to get in touch with us at info@CabGurgaon.com or call our helpline. You would need to provide your booking id and other relevant details. The entire payment will be refunded back to you in case there was a no-show by the driver/operator.

 

How long will the refund procedure take?

The process of refund would take a maximum of 15 working days to reflect in your statements. In case you don’t receive the refund in 15 working days, please mail us at info@CabGurgaon.com or call our helpline.

 

If there are any other questions regarding CabGurgaon.com, you may contact us using the information on the Contact us page.

 

 

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